Premium Neptuno Twin Room Fountain View
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Fireplace
Hotel · Madrid · Community of Madrid
The Palace, A Luxury Collection Hotel, Madrid
A grand 5-star stay on Plaza de las Cortes, minutes from Madrid's finest museums and shopping.
- Prime Centro location near Gran Via and top museums
- Spacious rooms with classic Spanish elegance
- 24-hour service from reception to dining
8.6
Great
962 reviews
Booking.com 8.6 · 962 reviews
About
The Palace, A Luxury Collection Hotel, Madrid
The Palace, A Luxury Collection Hotel, Madrid occupies a privileged spot on Plaza de las Cortes, in the heart of the city. The iconic 1912 building is known for its striking stained-glass dome and palatial interiors, now updated with modern comforts while preserving its historic grandeur.
Rooms are spacious and elegantly furnished, with amenities like coffee machines, fireplaces in select categories, and soundproofing. The hotel's dining excels — breakfast earns particular praise for its variety and quality. With a 24-hour reception, valet parking, and a fitness centre, it serves both business and leisure travellers well.
- Non-smoking rooms
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Exceptional central location — On Plaza de las Cortes, within walking distance of the Prado, Thyssen-Bornemisza, and Gran Via.
- Outstanding dining, especially breakfast — Breakfast earns consistent praise for variety, including healthy options, served in the grand dining room.
- Impeccable, attentive service — Staff are repeatedly described as courteous, patient, and responsive, from the front desk to baggage handling.
- Historic, opulent atmosphere — The 1912 building features a famous stained-glass dome and a grand lobby, offering an unmistakable sense of occasion.
–
Worth weighing
3 to weigh- Rooms can feel dated or small — While clean and comfortable, some guests noted rooms with 'smaller windows' or a lower rating for room quality relative to other aspects.
- In-room Wi-Fi comes at a cost — The hotel charges EUR 19 per 24 hours for Wi-Fi in rooms, which may feel steep in a modern 5-star property.
- Premium price point — Rooms start at £803 per night, positioning this as a splurge for most travellers.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Premium Cortes King Room Parliament View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
Premium Neptuno King Room Fountain View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
Premium Twin Room Street View
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Fireplace
Palace King Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
One-Bedroom Cortes King Suite Parliament View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
Premium King Room Street View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
Deluxe Twin Room Courtyard View
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Fireplace
Grand Premium Neptuno King Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
One-Bedroom Palace King Suite
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
Deluxe King Room Courtyard View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
One-Bedroom Cervantes King Suite City View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
Palace Twin Room
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Fireplace
One-Bedroom Neptuno King Suite
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
One-Bedroom Royal King Suite Fountain View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Fireplace
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Non-smoking rooms
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/out
- Pets allowed
- Rooms/facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Services
- Paid shuttle service
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Welcome drink
Room Amenities
- Paid Wi-Fi in rooms
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Patio
- Ironing facilities
- Free toiletries
- In-room breakfast
Dining
- Restaurant
- Bar/Lounge area
- Packed lunches
- Special diet menus
- Children's buffet
Wellness
- Jacuzzi
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Massage
- Fitness centre
Business
- Direct dial telephone
- AM/FM alarm clock
- Business centre
- Meeting/Banquet facilities
- Fax/Photocopying
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.6/10 from 962 reviews
Booking.com · 8.6 · 962 reviews
8.6Verified guest“Our room was spotless and comfortable, with plush beds. The location was superb — just a five-minute walk to the Thyssen-Bornemisza museum.”
8.6Verified guest“Excellent views and a marvellous breakfast with plenty of healthy choices. The location is beautiful and close to most sights and shopping.”
8.6Verified guest“A memorable three-night stay. Breakfast in the dining room was a highlight, and the staff were exceptionally attentive and patient. The location allowed us to walk to the Thyssen-Bornemisza.”
8.6Verified guest“Friendly reception staff, a cosy room, and a great breakfast buffet.”
8.6Verified guest“The hotel's best features are its location and famous name.”
8.6Verified guest“Very comfortable room and an enjoyable breakfast with lots of variety. Centrally situated, within easy reach of museums and the railway station.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Museums: The Prado and Thyssen-Bornemisza museums are within a short walk, as are the Reina Sofía and CaixaForum.
Shopping & Gran Via: Gran Via, Madrid's famed shopping street, is about 900 metres away, with all major stores and entertainment.
Transport: Sol and Atocha stations are both within easy reach, offering metro, commuter rail, and high-speed links.
Plaza De Las Cortes, 7, Madrid, Community of Madrid, 28014, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 287 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 until 23:59, and check-out is by 12:00.
Does the hotel allow pets?
Yes, pets are allowed, and pet amenities are available on request.
Is parking available at the hotel?
Yes, the hotel offers parking, including valet parking, on site.
Is Wi-Fi included in the room rate?
No, in-room Wi-Fi is paid and costs EUR 19 per 24 hours. Some public areas may offer complimentary Wi-Fi.
Are there family-friendly amenities?
Yes, the hotel provides a children's buffet and family rooms. Connecting rooms can be arranged upon request, as noted by guests.
Does the hotel offer airport shuttle service?
The hotel offers a paid shuttle service for guest transport.
The bottom line
A grand, historic hotel in the heart of Madrid, ideal for travellers who value location, service, and an opulent atmosphere. Just be ready to pay a premium for the privilege.
8.6Our take after weighing the reviews and practical facts
Ready to book The Palace, A Luxury Collection Hotel, Madrid?
Tap through and we’ll open our booking partner’s site, with live prices and availability for your exact dates.
No payment on this site — you complete the booking on our partner’s site.